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We analyzed the Russian Internet Research Agency’s (IRA) 2015–2017 English-language information operation on Twitter to understand the special role that engagement with outsiders (i.e., non-IRA affiliated accounts) played in their campaign. By analyzing the timing and type of engagement of IRA accounts with non-IRA affiliated accounts, and the characteristics of the latter, we identified a three-phases life cycle of such engagement, which was central to how this IRA network operated.

Evidence from an analysis of Twitter data reveals that Russian social media trolls exploited racial and political identities to infiltrate distinct groups of authentic users, playing on their group identities. The groups affected spanned the ideological spectrum, suggesting the importance of coordinated counter-responses from diverse coalitions of users.