Articles By

Amy Zhang

Research Note

User experiences and needs when responding to misinformation on social media

Pranav Malhotra, Ruican Zhong, Victor Kuan, Gargi Panatula, Michelle Weng, Andrea Bras, Connie Moon Sehat, Franziska Roesner and Amy Zhang

This study examines the experiences of those who participate in bottom-up user-led responses to misinformation on social media and outlines how they can be better supported via software tools. Findings show that users desire support tools designed to minimize time and effort in identifying misinformation and provide tailored suggestions for crafting responses to misinformation that account for emotional and relational context.

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Vaccine hesitancy in online spaces: A scoping review of the research literature, 2000-2020

Timothy Neff, Jonas Kaiser, Irene Pasquetto, Dariusz Jemielniak, Dimitra Dimitrakopoulou, Siobhan Grayson, Natalie Gyenes, Paola Ricaurte, Javier Ruiz-Soler and Amy Zhang

We review 100 articles published from 2000 to early 2020 that research aspects of vaccine hesitancy in online communication spaces and identify several gaps in the literature prior to the COVID-19 pandemic. These gaps relate to five areas: disciplinary focus; specific vaccine, condition, or disease focus; stakeholders and implications; research methodology; and geographical coverage.

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